Shipping & Policies

We strive to keep our shipping rates as low as possible. Please note that shipping fees are non-refundable (with the exception of an error on our part). Please find our shipping rates below:

United States

Canada

Method

Range by Weight

Standard

Priority

Small 0 – 1 lb 2.95 6.95 8.95
1 1.01 – 3 lbs 5.95 10.95 9.95
2 3.01 – 5 lbs  9.95 16.95 14.95
3 5.01 – 8 lbs  13.95 20.95 19.95
4 8.01 – 15 lbs 16.95  40.95 39.95
5  15.01 – 30 lbs 29.95  60.95 59.95
6  30.01 and up  1.50 / lb  3.00 / lb 5.00 / lb

Product Returns:

It is our hope that you and your children will enjoy our game. We want you to be happy and share the great message of our products. If for some reason you are not satisfied, need additional pieces or have questions, we are here to help. For purchases, we offer a 30-day return policy. NO RETURN will be accepted without an RMA (Return Merchandise Authorization). Please contact us, tell us the nature of the problem, and we will respond with a solution. You can also order additional parts, if needed, under Products.

Privacy Policy:

This Privacy Policy describes the information we collect from you, what we do with the information, and our information security practices. If you have any questions about our Privacy Policy, please contact info@AnimalMatters.com.

When you purchase a product or service, we will ask you to provide contact information such as your name, address, telephone numbers, e-mail addresses, and payment information such as credit card number and expiration date.

Use of Personally Identifiable Information

We will use your personally identifiable information only as follows:

  • For payment purposes and to provide customer support
  • To announce special offers or provide other information from time to time via e-mail. If you do not wish to receive these e-mails, you may opt out of future e-mails at any time by following the instructions included in the e-mail.
  • We will not provide any personally identifiable information about you to any other person other than:
    • a law enforcement or regulatory agency at their request;
    • a person or company who acquires our business;
    • third parties who perform services on our behalf (such as payment processing), subject to the third party agreeing with us that it will keep your personally identifiable information confidential;
  • We absolutely will not transfer or sell your information for inclusion on third party e-mail or other marketing lists.